All sales are final. We cannot offer returns, exchanges or refunds under any circumstances.
Make sure to read all product descriptions, garment measurements and condition overviews carefully at the time of purchase. Please note that all “sample” items posted for sale on our website are off – the – rack and you are receiving a product that has not been newly ordered. By completing your purchase you are agreeing to receive the item as it has been described and some standards of quality cannot be guaranteed.
White Satin ships to addresses within Canada and the United States, excluding Hawaii and Alaska.
Shipping fees vary according to the size and weight of the item ordered and are to be paid at the time of purchase. Customers can expect to receive an immediate confirmation email for their order and a tracking number will be provided within 48 hours. Shipments are fully insured and typically arrive within 3 – 5 business days. Shipments traveling across international borders may be subject to customs and duty charges upon delivery.
Customers who have opted to pick up their order in-store will be contacted shortly after purchase.
Please note that our hours of operation are listed below and orders can only be picked up when a date and time has been confirmed by a member of our staff. Some orders may take up to 48 hours to process and in most cases same day pick-up cannot be accommodated. Orders cannot be picked up outside of store hours or on statutory holidays. Please understand that curb-side pick-up may be necessary if your order has been placed during the provincial lockdown.